Piper Shipping Policy

This Shipping Policy describes how prescription medications are prepared, packaged, and delivered by Piper Wellness LLC (“Piper,” “we,” “us,” or “our”). By placing an order through Piper, you agree to the terms outlined below.

Order Processing & Fulfillment

• Orders are processed only after a licensed healthcare provider has reviewed and approved your treatment plan.
  
  
• Once approved, prescriptions are prepared by a licensed U.S. compounding pharmacy.
  
  
• Medications are generally shipped within 2–4 business days following provider approval and pharmacy preparation.
  
  
• Orders are fulfilled Monday through Friday only. Shipments do not occur on weekends or U.S. federal holidays to protect medication quality.
  
  

Shipping Method & Delivery

• All medications are shipped using UPS Next Day Air or a comparable carrier service.
  
  
• You will receive an email with tracking details as soon as your order ships. Tracking information may take up to 24 hours to activate.
  
  
• Most patients receive their medication just a few business days after their prescription is approved.
  
  

Temperature Control & Storage

• Medications are packaged with insulated materials and cold packs to maintain stability during transit.
  
  
• Temporary exposure to room temperature while in transit has been validated as safe by pharmacy stability testing.
  
  
• Upon delivery, medications should be refrigerated immediately at 36–46°F (2–8°C). Do not freeze.
  
  
• A vial that is sealed, clear in appearance (a slight pink tint from added B12 may occur), and free of visible particles is considered safe to use.
  
  
• Do not use the product if you notice cloudiness, particles, discoloration, or a compromised seal. Contact Piper immediately at care@joinpiper.com for assistance.
  
  

Shipment Delay (Is My Medication Safe?)

• All orders are shipped with cold packs designed to protect medication quality throughout transit, even if delivery is delayed.
  
  
• Medications remain stable at temperatures up to 86°F (30°C) for up to 28 days.
  
  
• If your package is delayed in transit, your medication should still be safe to use as long as the vial remains sealed, clear, and uncompromised.
  
  
• If you have any concerns about medication integrity upon receipt, contact care@joinpiper.com before use.
  
  

Delivery Responsibility

• Orders shipped to the address provided on file are considered final once the carrier confirms delivery.
  
  
• If you do not receive your package despite delivery confirmation, you must notify Piper within 24 hours. Documentation such as a carrier claim may be required.
  
  
• If theft is suspected, Piper may request a police report before reviewing replacement eligibility.
  
  
• Piper is not responsible for packages once the carrier has confirmed delivery.
  
  

Damaged Packages & Product Integrity

• Medications are compounded and packaged to maintain sterility and stability throughout shipping.
  
  
• Minor variations in packaging or temperature during shipment do not qualify as damage unless the dispensing pharmacy verifies that the medication’s integrity has been affected.
  
  
• If your package arrives visibly damaged, retain all packaging materials and notify both the carrier and Piper immediately.
  
  

Shipping Regions

• Piper currently ships medications within the United States only.
  
  

Returns

• Prescription medications are personalized for each patient and cannot be returned or resold.
  
  
• All sales are final in accordance with federal and state pharmacy regulations.
  
  

‍