Join Piper Shipping Policy

This Shipping Policy describes the fulfillment and shipment process for prescriptions issued by independent providers and dispensed by licensed U.S. pharmacies through the Join Piper platform. Piper Wellness LLC does not prescribe or dispense medications.

Order Processing & Fulfillment

Orders are processed only after a licensed healthcare provider has reviewed and approved your treatment plan.
Once approved, prescriptions are prepared by a licensed U.S. compounding pharmacy.
Medications are generally shipped within 2–4 business days following provider approval and pharmacy preparation.
Orders are fulfilled Monday through Friday only. Shipments do not occur on weekends or U.S. federal holidays to protect medication quality.

Shipping Method & Delivery

All medications are shipped using UPS Next Day Air or a comparable carrier service.

Estimated shipping cost: $0.00 (Free shipping).

You will receive an email with tracking details as soon as your order ships. Tracking information may take up to 24 hours to activate.
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Delivery Modifications & Liability

To ensure timely and accurate delivery, please do not make any changes to your UPS delivery settings once your order has shipped.

This includes updates such as:

Changing your delivery address

Requesting a reroute

Updating delivery instructions

Adding gate/access codes

Placing holds or alternate pickup requests

If you need any adjustments made, contact Piper Support directly. We can assist you quickly and ensure changes are handled correctly.

Important: If you modify UPS settings on your own and the package becomes delayed, lost, or undeliverable, Piper is not responsible. In these cases, you may be required to pay a reshipment fee for a replacement order.

Temperature Control & Storage

Medications are packaged with insulated materials and cold packs to maintain stability during transit.
Temporary exposure to room temperature while in transit has been validated as safe by pharmacy stability testing.
Upon delivery, medications should be refrigerated immediately. Do not freeze.
A vial that is sealed, clear in appearance (a slight pink tint from added B12 may occur), and free of visible particles is considered safe to use.
Do not use the product if you notice cloudiness, particles, discoloration, or a compromised seal. Contact Piper immediately at care@joinpiper.com for assistance.

Shipment Delayed

All orders are shipped with cold packs designed to protect medication quality throughout transit, even if delivery is delayed.

If you have any concerns about medication integrity upon receipt, please contact care@joinpiper.com or the dispensing pharmacy listed on your prescription label before using the medication.

Delivery Responsibility

Orders shipped to the address provided on file are considered final once the carrier confirms delivery.
If you do not receive your package despite delivery confirmation, you must notify Piper within 24 hours. Documentation such as a carrier claim may be required.
If theft is suspected, Piper may request a police report before reviewing replacement eligibility.
Piper is not responsible for packages once the carrier has confirmed delivery.

Damaged Packages & Product Integrity

Medications are compounded and packaged to maintain sterility and stability throughout shipping.
Minor variations in packaging or temperature during shipment do not qualify as damage unless the dispensing pharmacy verifies that the medication’s integrity has been affected.
If your package arrives visibly damaged, retain all packaging materials and notify both the carrier and Piper immediately.

Shipping Regions

Medications are shipped by our licensed partner pharmacies to addresses within the United States only.

Returns

Prescription medications are personalized for each patient and cannot be returned or resold.
All sales are final in accordance with federal and state pharmacy regulations.