Privacy Policy

Effective Date: November 20, 2025

Last updated: 11/20/2025

Introduction

Piper Wellness LLC (“we,” “us,” or “our”) owns and operates website (the “Website”) located at https://joinpiper.com. We refer to the Website and other services provided by us together herein as the "Services." Your use of the Services is subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in our Terms and Conditions of Use (“Terms and Conditions”) located here: https://joinpiper.com/terms-and-conditions.

We respect the privacy of users of the Service. We created this Privacy Policy (“Privacy Policy”) to tell you how we use and disclose information in order to provide you with the Service.

By creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are acknowledging the most recent version of this Privacy Policy. We will update this Privacy Policy when necessary to reflect material changes in the Service or how we use personal information, and as required by applicable law. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the date at the top of the Privacy Policy.

If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such an individual to act on such an individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

  1. Information We Collect
  1. We collect a variety of information that you provide directly to us. For example, we collect information from you through:
  1. Account and product registration and administration of your account
  1. Processing your orders and requests for treatment
  1. Communications you submit to us via forms or email
  1. Your participation in research, surveys, contests, and sweepstakes.
  1. Requests for customer support and technical assistance, including through online chat functionalities
  1. Uploads or posts to the Services
  1. Employment applications you submit to our careers page
  1. The type of information we collect from you depends upon the types of Services you use, how you use them, and the information you choose to provide. For example, we may collect:
  1. Name, address, telephone number, date of birth, and email address
  1. Information about your medical conditions, treatment options, physician referrals, lifestyle and personal preferences, prescriptions, medical photos, and lab results or other related health information, such as your physical and emotional characteristics
  1. Log-in credentials, if you create an account
  1. Billing and financial information, such as shipping address, credit or debit card number, verification number, and expiration date, collected by our payment processors on our behalf
  1. Identity verification information (e.g. driver's license or other government-issued ID card or number), and your signature (if required for notarization purposes)
  1. Biometric information to verify your identity prior to your use of the Service
  1. Information about purchases or other transactions with us
  1. Information about your customer service and maintenance interactions with us
  1. Demographic information such as your gender, race/ethnicity, and age, marital status and number of children, and similar information that may be required in connection with the Services
  1. Social plug-ins, such as third-party websites, networks, platforms, servers and/or application information (e.g., Facebook, Twitter, Instagram).
  1. Information about others, such as if you share a family or friend's email address or contact information to allow access to your information or name them as an emergency contact
  1. User-generated content you post in public online forums on our Services or share with other users
  1. Your location
  1. Any other information you choose to directly provide to us in connection with your use of the Services.
  1. We automatically collect certain information about your use of the Services and the devices you use to access the Services. We and our service providers (which are third party companies that work on our behalf), may use a variety of technologies, including cookies, SDKs, pixels, and similar tools, to assist in collecting this information.
  1. When you use our Websites, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, your time zone, error logs, and other similar information.
  1. Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, mobile device's GPS signal, information about nearby WiFi access points and cell towers, city/state and or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user's general location (e.g., to provide you with accurate sales tax information and to deliver content customized to your location).
  1. To collect the information discussed in this Section, and with your consent, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. We use these technologies to offer you a more tailored experience.
  1. A web server log is a file where website activity is stored.
  1. An SDK is a set of tools and/or code that we embed in our Apps and software to allow third parties to collect information about how users interact with the Services.
  1. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer/device; (ii) store your preferences and settings; (iii) understand the parts of the Services you have visited and used; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
  1. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: (1) collect usage information like ad impressions or clicks and email open rates; (2) measure popularity of the Services and associated advertising; and (3) access user cookies.
  1. As we adopt additional technologies, we may also gather information through other methods.  
  1. When you "like" or "follow" us on Facebook, Instagram, X (formerly, Twitter), or other social media platforms, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media platforms. If you access the Services through a third-party connection or log-in (e.g., through a social network or third-party authentication tool), you may allow us to have access to and store certain information from such third parties depending on your settings on such services. If you do not wish to have this information shared, do not use these connections to access the Services. For a description of how these third parties handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings.
  1. We work closely with third parties (including, for example, third party service providers, such as physicians, medical professionals, and pharmacies to provide you with the Services, as well as with advertising networks, analytics providers, marketing partners, and search information providers). Such third parties will sometimes provide us with additional information about you.
  1. When you are asked to provide personal information, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
  1. How We Use Your Information
  1. In delivering the Services to you, we may use your information for our business purposes to:
  1. Carry out, improve, and manage the Services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers and ensure that the physicians or health care providers have the services and support necessary for health care operations.
  1. Engage in internal research to understand the effectiveness of our Services, improve our Services, and better understand our user base.
  1. Communicate with you about the Services, your use of the Services, or your inquiries related to the Services and send you communications on behalf of physicians, pharmacies, or other health care providers utilizing the Services to meet your needs.
  1. Communicate with you (in accordance with applicable legal requirements) by email, postal mail, or phone about surveys, promotions, special events or our products and Services and those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
  1. Provide you with technical support and customer service, and troubleshoot any technical issues or errors.
  1. Verify your identity and administer your account, including processing your payments, fulfilling your orders, and verifying the authenticity of your government-issued identification photo.
  1. Ensure that content from our Services is presented in the most effective manner for you and for your computer or device, allow you to participate in interactive features of our Services (when you choose to do so), and as part of our efforts to keep our Services safe and secure.
  1. Provide you with more relevant advertisements and personalized content, and measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you.
  1. Help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services.
  1. Comply in good faith with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others, including to prevent potentially prohibited or illegal activities.
  1. Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others, such as protecting against malicious, fraudulent, or illegal activity.
  1. For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
  1. Any health information we collect about you may also be subject to additional protections under your state’s laws. We will only use, process and disclose that information, and will instruct any third-party who process that information on our behalf to use health data, in accordance with applicable laws and regulations in your state of residence.
  1. For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy and your consent where required by applicable law.
  1. We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device ("Aggregate/De-Identified Information"). We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors.
  1. How we Disclose Your Information
  1. With your consent where required, we may share your information for our business purposes in the following ways:
  1. We may share information we collect to deliver products and services to you, ensure a consistent level of service across our products and services, and enhance our products, services, and your customer experience.
  1. We share your information with third-party health care providers: (i) to schedule and fulfill appointments and provide health care services as part of the Services, (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.
  1. We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services to us, including billing, credit card processing, content/service enhancements, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing, consulting, and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or in connection with the administration and support of the Services.
  1. We may provide personal information to marketing and advertising partners. For example, we may disclose identifying information to an advertising partner in order to deliver personalized advertising to you or for the purpose of delivering advertisements to other people with similar interests to you.
  1. Third party analytics and advertising companies also collect personal information through our website and apps including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on and associated with that data. These third-party vendors may combine this data across multiple sites to improve analytics for their own purpose and others.
  1. We may enable access to personal information across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our services and operate our business.
  1. By using the Services, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) comply with legal process (e.g. a subpoena or court order); (b) enforce our Terms and Conditions, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect our rights, property or personal safety, our agents and affiliates, our users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
  1. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, (including in contemplation of such transactions) user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third-party, customer information (including your email address) would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.
  1. We may also disclose your information in other ways you direct us to and when we have your consent.
  1. Your Choices and Controls
  1. You may request that we update, correct or delete your personal information by sending us an email at legal@joinpiper.com. We will use commercially reasonable efforts to correct or delete your information.
  1. You may opt out of communications or marketing-related emails by clicking the “Unsubscribe” link at the bottom of each such email. You may continue to receive Service-related and other non-marketing communications by following the instructions in a particular communication (such as a text message) or by sending an email with your communication preferences to legal@joinpiper.com.
  1. How to control cookies. You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the "help" section).
  1. Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
  1. Use the following links to learn more about how to control cookies and online tracking through your browser: Firefox; Chrome; Microsoft Edge; Safari (Mac); Safari (Mobile/iOS)
  1. Blocking advertising ID use in your mobile settings. Your mobile device settings can provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
  1. Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
  1. Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
  1. Some of the data disclosures to third parties may be considered a “sale” or “sharing” of personal information as defined under the laws of California and other U.S. states. These third parties may place tracking technologies (e.g., cookies, pixels) on our Website and App and collect online identifiers. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also use available online tools, such as the Web Choices​ platform, to set opt outs for multiple companies to control interest-based advertising. Other online resources for opt outs include the Network Advertising Initiative (NAI) and the Digital Advertising Alliance. These opt-outs are usually device and browser specific. Therefore you should opt out on each device and browser you use.
  1. Children. The Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
  1. Retention of Your Information. We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. To determine the appropriate retention period for your information, we will consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we use your information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
  1. Revisions. We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. Your continued use of our Services after such amendments will be deemed your acknowledgment of these changes to this Privacy Policy.
  1. FOR CALIFORNIA RESIDENTS
  1. If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (CCPA), you have certain rights with respect to that information.
  1. Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained You can find those details in this Privacy Policy by clicking on the above links.
  1. Right to Know. You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this Privacy Policy. You may make such a “request to know” by emailing us at legal@joinpiper.com.
  1. Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to correct or delete, email us legal@joinpiper.com.
  1. Right to Opt-Out / “Do Not Sell or Share My Personal Information”. You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA. Note that the CCPA defines “sell,” “share,” and “personal information” very broadly, and some of our data sharing described in this Privacy Policy may be considered a “sale” or “sharing” under those definitions. In particular, we let advertising and analytics providers collect identifiers (IP addresses, cookie IDs, and mobile IDs), activity data (browsing, clicks, app usage, non-product identifying transaction data), device data, and geolocation data through our sites and apps when you use our online services, but do not “sell” or “share” any other types of personal information. If you do not wish for us or our partners to “sell” or “share” personal information relating to your visits to our sites for advertising purposes, you can make your request by emailing legal@joinpiper.com. If you opt-out using these choices, we will not share or make available such personal information in ways that are considered a “sale” or “sharing” under the CCPA. However, we will continue to make available to our partners (acting as our service providers) some personal information to help us perform advertising-related functions. Further, using these choices will not opt you out of the use of previously “sold” or “shared” personal information or stop all interest-based advertising. We do not knowingly sell or share the personal information of minors under 16 years of age.
  1. Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. To opt-out from such additional purposes, please email us at legal@joinpiper.com.
  1. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
  1. You have a right to not be discriminated against for exercising these rights set out in the CCPA.
  1. Shine the Light. Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. Please be aware that we do not disclose personal information to any third parties for their direct marketing purposes as defined by this law. California Customers may request further information about our compliance with this law by emailing legal@joinpiper.com.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at legal@joinpiper.com.

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