Piper Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions for cancellations, refunds, and returns for services and medications provided by Piper Wellness LLC ("Piper," "we," "us," or "our"). By making a purchase through Piper, you agree to the terms outlined below.

Last Updated: September 17, 2025

General Policy

All prescriptions are personalized for individual patients and therefore cannot be returned or refunded once prepared.
Federal and state pharmacy rules prohibit the return of prescription medications under any circumstances.
Once an order ships, it is final and non-refundable.
Refunds are only provided under the circumstances described in this policy or where otherwise required by law.

Order Cancellation

Before Pharmacy Submission: If you’ve completed a provider consultation (live or via message) but the medication order has not yet been submitted to the pharmacy, you may cancel for a refund.
After Pharmacy Submission: Once your prescription has been transmitted to the pharmacy, cancellation and refund are no longer possible.
After Shipping: Orders that have left the pharmacy cannot be canceled.

Medical Ineligibility

If, after review, a licensed healthcare provider determines that you are not medically eligible for treatment, your order will be canceled and you will receive a full refund.

Damaged Deliveries

If your package arrives damaged, you must notify us at care@joinpiper.com within 24 hours of delivery and include a clear photo of the damage.
After verification, Piper will either replace the product or issue a refund.
Requests submitted outside this timeframe may not be honored.

Subscription Plan Cancellations

To end a plan, email care@joinpiper.com with your request.
Once confirmed, your plan will stay active until the end of your current billing cycle, and no further renewals will be charged.
Partial or prorated refunds are not offered for unused time within a billing cycle.

When Refunds Are Not Available

Refunds will not be issued in the following circumstances:

The prescription has already been sent to the pharmacy.
The customer changes their mind after an order has been processed.
Incorrect or incomplete details provided by the customer (e.g., invalid or wrong shipping address).
Any violation of Piper’s Terms of Service or rules.
Dissatisfaction with a compounded medication, since it is uniquely prepared for each patient.
Shipments confirmed as delivered by the carrier to the correct address. In such cases, you must file a claim directly with the courier, and Piper may require proof of that claim before reviewing further.

Shipping Concerns

If a shipment is marked delivered by the carrier but not received, you must notify Piper within 24 hours and submit documentation, such as a missing package claim.
If theft is suspected, a police report may be required before a replacement can be considered.
Piper is not responsible for packages after the carrier has confirmed delivery.
All medications are compounded and packaged for stability during transit. Variations in packaging or exposure to temperature changes do not qualify for a refund unless the dispensing pharmacy confirms that medication integrity has been compromised.

Requesting a Refund

To request a refund:

1. Submit Your Request
- Email care@joinpiper.com or use the Piper patient portal.
2. Include Required Information
- Provide your full name, the email address tied to your account, your order number, payment date, and reason for the request.
- Attach supporting documents, such as photos if the medication arrived damaged.
3. Processing Time
- Refund requests are reviewed within 2–4 business days. You will be notified of the outcome.
4. Refund Issuance
- Approved refunds are returned to the original payment method within 5–10 business days.
- Please allow time for your bank or card issuer to post the credit.

Service Dissatisfaction

Concerns about service quality (such as delays or communication issues) do not automatically qualify for refunds. However, Piper may review such cases individually at its discretion.

Billing Errors & Duplicate Payments

Refunds will be granted if a duplicate charge or billing error is confirmed.
If a pricing error occurs, Piper reserves the right to correct it and issue any applicable refund.

Governing Law

This Refund & Cancellation Policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

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If you have any other questions, feel free to email us at care@joinpiper.com. We're available 7 days a week and always happy to help.